Yes, absolutely! In fact, we encourage it!
We proudly use Zaprite to process both on-chain and Lightning payments. We also still accept that dirty fiat stuff. For now.
Yes! Prices shown include Free Worldwide shipping (no PO boxes). Any additional import duties, taxes, surcharges or fees are calculated at checkout (with regional exceptions for Australia and New Zealand—please see below). This ensures a transparent, no-hassle delivery straight to your door.
Please note: If a package is returned to us as undeliverable due to customer input errors (e.g., wrong address, no phone number, incorrect contact info) we are assessed a fee from the carrier that must be settled before we will re-ship your package. Additional shipping charges will apply.
To be clear, we don’t want it! We respect your privacy and we only collect the information we need to process your order and ship it.
That said our shipping partners require them for international orders and are increasingly requiring them for domestic orders as well.
Australia and New Zealand:
Orders shipped to Australia and New Zealand include a small US$15 regional surcharge to help smooth out the wildly different shipping costs in the region.
Shipping to major cities like Sydney, Melbourne, and Auckland is often quite reasonable, but many orders go to remote areas where carrier rates can be several times higher. Instead of using complex, location-by-location pricing or raising prices across the board, we apply a simple regional surcharge and still continue to absorb part of the extra cost ourselves.
This lets us keep pricing straightforward and ship to customers throughout Australia and New Zealand.
Yes! Happy to, and thank you for your service!
Please note: If a package is returned to us as undeliverable due to customer input errors (e.g., wrong address, no phone number, incorrect contact info) we are assessed a fee from the carrier that must be settled before we will re-ship. Additional shipping charges will apply.
Generally speaking, yes.
If all 24-words are 8 characters long, it would exceed the washer’s capacity by 14 characters (including spaces). While unlikely, truncating some words could be necessary. The BIP39 word list has no words that repeat the first four characters, so only the first four letters of each word are needed for recovery (assuming you can access the list).
Regardless, in almost all cases, you’ll be within the 240-character capacity of the washer (including numbers and/or spaces).
They are standard 1″ x 1/4″ (25.4 mm x 6.35 mm) fender washers that are readily available at any hardware store or on Amazon.
The closest (and very common) metric equivalent is a 25mm M6 fender washer (25mm x 6.35mm). This is slightly smaller than an imperial washer (25.4mm) but should work just fine in the MicroSeed.
Aligning 1mm stamps accurately turns out to be a bit of an engineering challenge due to their small size and the quirks of hand stamping. This can cause imperfections like letter crowding, minor overlapping, or slight misalignments.
Applying light, consistent finger pressure on one side of the punch will help mitigate these issues. Nevertheless, the words will generally remain legible, even with minor imperfections.
Made a mistake? Orders can be canceled or modified before shipment at our discretion. Please contact us at support@microseed.io within 24 hours of purchase. Refunds, if approved, are processed via the original payment method, in the original amount tendered (for Bitcoin payments, minus network fees) within 3-5 business days.
Please note that we do not offer refunds for customs fees or duties.
We only accept returns for mechanical defects (e.g., the thing doesn’t work). If your MicroSeed is truly broken (somehow) contact us at: support@microseed.io and we will set up an RMA to get a replacement to you.
Please note: If a package is returned to us as undeliverable due to customer input errors (e.g., wrong address, no phone number, incorrect contact info) we are assessed a fee from the carrier that must be settled before we will re-ship. Additional shipping charges will apply.
Generally speaking, we don’t. Unless you give data to us explicitly to use (like if you request to be on our email list), we don’t want it.
That said, we retain shipping and order information for 30 days after delivery of your order is confirmed.
Payment data is handled by Zaprite / Square according to their policies. Shipping data is handled by eFulfillment Service according to their policies.
You can reach us at: support@microseed.io if you have any questions not answered here.